Refund and Returns Policy
RoseBay Refund & Return Policy
At RoseBay, your satisfaction is our top priority. We aim to provide high-quality skincare and perfumes with love and care. However, if you’re not happy with your purchase, we’re here to help.
🔁 Return Policy
Returns are only accepted within 7 days of receiving the product.
Product must be unused, unopened, and in its original packaging.
Return shipping charges will be the responsibility of the customer (unless we sent the wrong/damaged item).
💸 Refund Policy
Once your return is received and inspected, we will notify you.
If approved, the refund will be processed to your original payment method (or via bank transfer).
Refunds may take 5–7 working days to appear depending on your payment method.
📦 Exchange Policy
Exchanges are only possible in case of damaged, expired or wrong product sent.
In such cases, please contact us within 48 hours of receiving your order, with photo proof.
❌ Non-Returnable Items
Opened or used skincare products.
Discounted or clearance sale items (unless defective)
📞 How to Request a Return or Refund
Please contact us with your:
Order number
Product details
Reason for return
Pictures (in case of damage or wrong item)
Email: rosebay661@gmail.com
WhatsApp: +923320691018
Note: RoseBay reserves the right to reject returns that do not meet our policy conditions.
Thank you for shopping with RoseBay – your trust means everything to us!